Every customer conversation, connected.
Live chat, a helpdesk, and AI agents in one workspace. Answer from your knowledge base, route conversations, and hand off to your team with context.
threadhive.io
WHY THIS PRODUCT
ThreadHive,
in practice.
ThreadHive connects live chat, helpdesk work, and AI agents in a shared support workspace. Knowledge-base answers, conversation routing, and human handoff keep the customer’s context close to the team.
Who it’s for
Support teams handling customer questions across conversations.
AT A GLANCE
A few things it does.
- 01
Shared inbox
Bring customer conversations into a shared inbox for the support team.
- 02
Knowledge-based AI
Use knowledge-base content to support AI-generated answers to customer questions.
- 03
Human handoff
Pass a conversation to a person with its context available for follow-up.
A SYMPHONICGROW PRODUCT
Built with the same care
we bring to your idea.
Our product work sits alongside our client work. Explore the studio’s approach to strategy, design, and engineering.
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